Refund policy

At NK Jewellery we are committed to providing high-quality jewelry and exceptional customer service. Please review our refund policy below:

1. Damaged Items:
- If you receive a damaged item, please contact us within 3 days of receiving your order.
- To report a damaged item, please email us at [email address] with your order number and clear photos of the damaged product.
- We will assess the damage and provide instructions on returning the item for a refund or replacement.

2. Exclusions:
- Due to the nature of our products, we do not accept returns or exchanges for reasons other than damage upon arrival.

3. Refund Process:
- Once your damaged item return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

4. Contact Us:
- If you have any questions or concerns about our refund policy, please contact us at [email address/phone number].